Privacy Policy


Effective Date : April 23, 2018

This Privacy Policy (“Policy”) describes how US Information Search, Inc. (“USINFO” or “we” or “our”) treats information collected or provided in connection with an end user’s (“you” or “user”) visit to or use of the website located at and USINFO’s products and services (the “Services“). Please note that your use of the Site constitutes your acceptance of and consent to this Policy. When you sign up to use the Services, you also consent to receive electronic notices and disclosures, as set forth in Section 5 below.

US Information Search reserves the right to change this Policy at any time. Please check this page periodically for changes. Your continued use of the Services following the posting of changes to this Policy will mean you accept those changes.

  1. What information does US Information Search collect through the Services?

Information Provided Directly to Us

We may collect information you provide directly through the Services. For example, we may collect your name, email address, or other contact information when you access certain USINFO content available through our Services including but not limited to Contact Forms, webinars, or other materials. US Information Search also collects information from you when you fill out any form in the Services such as when you submit questions or comments.

  1. Customers

If you want to use the Services to screen applicants (“Customers”), US Information Search may collect the following information (collectively, the “Customer Information”), including, but not limited to:

  • Account creation information, including your name, email address, and a custom password;
  • Contact information such as address and phone number;
  • Corporate and license information;
  • If you are an employer, employer identification number; and
Payment information, including credit card and/or bank account information and billing address.
  1. Applicants

If you are an applicant who will be the subject of a screening or background check (“Applicants”), US Information Search may collect the following information (collectively, the “Background Check Information”), including, but not limited to:

  • Account creation information, including your full name, e-mail address, and custom password;
  • Contact information, including phone number and address;
  • Identity verification information, including Social Security Number and date of birth; and
  • Additional information or supporting documentation you submit or upload regarding identity, background, evidence of rehabilitation, or a dispute.
    • Examples include an uploaded picture, a driver’s license, or court records.

Automatically Collected Information

Technical Information also includes “Cookies,” which are small text files containing a string of alphanumeric characters that are downloaded by your web browser when you visit a website. Like many online services, we may use both session cookies and persistent cookies when you access and use the Services. Cookies are used to remember your user account information and your preferences, to customize the Services for you and to assist us in measuring and analyzing utilization of the Services.

  1. How does US Information Search use the collected information?

USINFO uses the information it maintains about you (including information you provide, Customer Information, Background Check Information, and Technical Information):

  • For the purposes for which you provided it;
  • To create your account and enable you to use the Services;
  • To verify your identity;
  • To provide the features and functionality of the Services;
  • For customer support and to respond to your inquiries;
  • To respond to and fulfill your requests;
  • With your consent, to contact you by text message regarding your account and certain services or information you have requested;
  • To improve the Services;
  • For internal record-keeping purposes and for legal purposes;
  • To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing; and
  • To resolve disputes, to protect ourselves and other users, and to enforce any legal terms that govern your use of the Services.


US Information Search uses Background Check Information as reasonably necessary to:

  • verify applicant identity;
  • conduct background checks;
  • conduct quality assurance checks;
  • investigate disputes; or
  • provide certain communications, including adverse action notices.

We may use Customer Information to:

  • contact you regarding your use of the Services;
  • process billing and payment;
  • send you product announcements and special promotions
  • send you communications regarding updates or modifications to the Services.

We may use Customer Information and Technical Information to:

  • troubleshoot problems;
  • provide you with required notices, about disputes between you and another user; or
  • alert you to changes in our policies or agreements that may affect your use of the Services.


  1. When does US Information Search share information about you?

We may share the information we collect from and maintain about you as follows:

  • Employers or Other Customers Requesting Background Reports. We provide background reports, which may include Background Check Information, about Applicants to the requesting employer or Customer. We may also provide an employer or Customer other communications related to background reports such as notification of a dispute.
  • Furnishers and Researchers. We provide Background Check Information to entities that research and furnish data contained in background reports.
  • Service Providers. We may provide access to your information to select third parties who perform services on our behalf. These third parties provide a variety of services to us, including without limitation conducting components of background checks, billing, fulfillment, data storage, analysis and processing, identity verification, fraud, accounting, auditing, and legal services.
  • Legal Requirements. We will use and disclose information where we, in good faith, believe that the law or legal process (such as a court order, search warrant or subpoena) requires us to do so or in other circumstances where we believe is necessary to protect the rights or property of US Information Search, our users, or third parties.


  1. How can you access, change or delete information about you?

Applicants should promptly update their contact information if it changes or is inaccurate. Applicants may review, access, and change certain account information such as email address, phone number and mailing address via the applicant portal on the Services. Requests to change certain other information, such as Social Security Information, may require verification before the change is accepted. Applicants can request deletion of certain information in USINFO’s control by contacting US Information Search as set forth at the end of this Policy. Applicants can dispute background check reports through the applicant portal, which is accessible through the Services.

Once a Customer, such as an employer, has received a background check report, US Information Search does not control the Customer’s retention of such information.

Our policy is to retain personally identifiable information only as long as reasonably necessary to provide the Services or as otherwise required for legal compliance purposes. For example, we may retain information, including from closed accounts, to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any user, enforce our Terms of Use, and/or for any other purposes otherwise permitted by law that we deem necessary in our sole discretion.

  1. Will you receive notices and disclosures electronically?

Yes. The Services are offered through US Information Search’s website and mobile site. To obtain Services from us, you must create an online account and (1) be able to access Services on a computer or other device that is capable of accessing the Internet, (2) have an active email account, and (3) consent to our use of our website, app, or email to provide you any written information that we may be required to send you in connection with the Services, your account, and/or background checks and reports.

Your Consent to Electronic Disclosures

By creating an account and/or authorizing a background check, you acknowledge and agree:

  • you can access and read information we post on our website or mobile app;
  • to provide an email address that is active and effective for receiving emails from us;
  • to receive electronically on our website, mobile site , or via email the notices and disclosures, required by law related to your account and the Services


Scope of Communications to Be Provided in Electronic Form

Your consent to receive electronic communications and transactions includes, but is not limited to, all legal and regulatory notices or disclosures and communications associated with your account, the Services, your request for a background check, and any product or service we agree to provide you (each, a “Communication”).

Method of Providing Communications to You in Electronic Form

All Communications that we provide to you in electronic form will be provided either (1) via email, telephone or text, (2) by making it available online and accessible via your account portal, or (3) by requesting you download a PDF file containing the Communication.

How to Update Your Records

It is your responsibility to provide us with true, accurate and complete email address, contact, and other information related to your account, and to maintain and update promptly any changes in this information. You can update information (such as your email address) through your account portal. If you give us an incorrect email address or fail to update or correct your email address, an electronic Communication will be deemed provided to you if we use the email address in our records for the electronic Communication.

Required Equipment

In order to use the Services and to view and retain a copy of this Policy and certain Communications, you understand that you must have a computer or device equipped with at least: a browser with 128-bit encryption, a current version of a software that can open and display PDF files (e.g., Adobe), and either a printer or other electronic storage device.

Retaining Copies of the Communications

To retain a copy of any Communication we provide electronically,  please reach out to A service representive can assist you in downloading  an electronic copy to your computer or a storage device (such as a disk or USB storage device), requesting a copy by email, or print copies on a printer attached to your computer. You will not be charged for a downloaded or emailed copy.

  1. Does this Policy apply to third parties?

No. The Services may contain links to third-party websites, but this Policy does not apply to information that you may provide to or that may be collected by such third parties. We encourage you to review such third parties’ privacy policies and terms and conditions before engaging with such third parties.

  1. How does US Information Search protect your information?

US Information Search maintains safeguards to help protect the security of information we maintain about you. We may use encryption, passwords, and physical security measures to help protect your information against unauthorized access and disclosure. However, no security measures are 100% effective and we cannot guarantee your information will not be collected, disclosed and/or used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, keeping your log-in and password private, and not recycling passwords from other websites or accounts. US Information Search is not responsible for the unauthorized use of your information nor for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity. WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING, OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR INFORMATION OR TECHNICAL INFORMATION.

  1. Where is your information processed or stored?

US Information search uses servers located in the United States. US Information Search may also use partners or affiliates located in other countries besides the US to store and process your information. By using the Services, you consent to the transfer of information outside of your country, even if your country has more rigorous data protection standards.  For more information regarding Security Standards and security network specifications and security, please reach out to US Information Search’s headquarters, details listed below


  1. Who can use the Services?

You must be 18 years of age or older to use the Services. If you are a parent or guardian and believe that your child under the age of 13 has provided personally identifiable information to us through the Services, please contact us at the contact information listed below. If we discover that an individual under 13 has provided us with personal information, we will take steps to delete the account and any such personally identifiable information to the extent required by applicable law.

  1. How can I contact you with more questions?

If you have any questions about this Policy, please contact us at  or at:

US Information Search, Inc.

Attn: Privacy Questions

615 S College Street, 9th Floor

Charlotte, North Carolina, 28278 USA